What is your return policy?
We will gladly refund or exchange your order within two weeks of purchase (28 days for winter holiday orders). The tie, scarf, bow tie, pocket square or other accessory is subject to a 15% restocking fee and must be unworn and in new condition. Refund is for original purchase price only, not the shipping.
To return an item, please email us for a return address and a RMA number. We regret that we can not make any returns or exchanges on custom color combinations (our art) / customized designs (your art) / wedding or special orders. Three or more of the same design/ink will be considered a wedding/event order even if it isn't a custom color and returns sent back without contacting us first will not be honored. Any damaged items or color errors on our part will of course be replaced with no restocking fee.
If an item is lost during shipping, we will replace it, but if an item is marked as delivered at your address, please check with your local post office and with your neighbors - it's usually one place or the other! We regret that we cannot replace items stolen from your house. Any re-orders can be delivered to an alternate address.