What is your return/exchange policy?
We will gladly refund or exchange your return-eligible order within 7 days of delivery according to the tracking. Returns and exchanges are subject to a 25% restocking fee (see below) and must be unworn and in new condition with original tags.
Refund is for purchase price only; (the USPS won't unship a package). Buyer is responsible for the cost of return shipping.
To return an item, please email us. If your order is eligible for return, we'll give you our return address and a RMA number. Send the item back to us via any shipping method you prefer and upon receipt of your order, we'll refund the original purchase method minus shipping and restock. You can also return the product to our retail storefront if you've been issued an RMA, just let us know you'll be dropping it off so store staff knows to expect you.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags.
Contact us for a RMA to get started. The buyer is responsible for the cost of return shipping and will receive a full refund upon receipt of the returned item. Exchange requests for EU/UK items will be treated as a return, please contact us for an RMA and place a new order.
Is my order returnable?
If your order meets the requirements above, typically we'll accept a return or exchange but not in all cases. Here's a list of what is ineligible:
-
Custom color combinations: getting something printed in a different ink color, or special requesting a tie to be printed in the standard ink but on a different color tie than what is offered in the dropdown menu.
-
Custom designs: customer submitted artwork, all AlphabeTIES products, monogram/initials sublimation dye products, any product with a custom message imprint
-
Group orders:: 3+ products of the same design and ink color such as 6 silver on black Beer ties for a wedding party
- Customized jewelry: Anything not able to be ordered in the drop-down menu, I.e "Do you have a stone that's more round than square with roughly these measurements?" Custom. "Can I have the bolo tie cut longer/shorter?" Custom.
What products don't get a restock fee?
The following products are exempt from the restock fee:
- Blank, unprinted products
- Leather or felt neckties
- Select gemstone products (cufflinks, tie tacks, pins, bolos) - must be from our standard stock listings at standard stock pricing.
I've changed my mind or don't like it. How do I return an item?
To return an item, please email us. If your order is eligible for return, we'll give you our return address and a RMA number. Send the item back to us via any shipping method you prefer and upon receipt of your order, we'll refund you. You can also return the product to our retail storefront if you've been issued an RMA, just let us know you'll be dropping it off so store staff knows to expect you.
Can I exchange this for something else?
If your order is eligible for exchange, send us an email detailing what you want to return and what you'd like instead. We'll provide you with our mailing address to send the unwanted item back and a RMA. When your item is received, if it's in new unused condition, we'll send you a money request via PayPal for a 25% restocking fee in addition to the cost of shipping the replacement and any increase in cost (if applicable).
You may also come into the retail shop for the exchange in which case you'd be invoiced for the restocking fee but not the shipping. We regret that we can't send the replacement until the original product is back in our hands. If your order is time sensitive, we recommend placing a second order for the thing you want and we can process your exchange as a refund instead.
EU/UK customers will receive a full refund and are exempt from the restocking fee, but they remain responsible for the cost of return shipping. Exchange requests for EU/UK items will be treated as a return, please contact us for an RMA and place a new order.
I didn't order this! You sent me the wrong thing!
If your order doesn't seem correct, send us a message with a clear photo of what you received. Any damaged items or color errors on our part will of course be replaced at no cost to you and without the restocking fee.