What is your return policy?

We will gladly accept exchanges or returns of eligible orders within 5 days of delivery (14 days for the EU and for winter holiday orders).  Returned items are subject to a 25% restocking fee, must be unworn and in new condition with original tags, and will not include a refund for the shipping in either direction. 

What products don't get a restock fee?

The following products are exempt from the restock fee:

  • Blank, unprinted products
  • Leather or felt neckties
  • Gemstone products (cufflinks, tie tacks, pins, bolos) - must be from our standard stock listings at standard stock pricing.

Is my order returnable?

If your order meets the requirements above, typically we'll accept a return or exchange but not in all cases. Here's a list of what is NOT eligible for returns or exchanges:

  • Custom color combinations: getting something printed in a different ink color, or special requesting a tie to be printed in the standard ink but on a different color tie than what is offered in the dropdown menu.

  • Custom designs: your company logo or artwork whether silkscreen or sublimation dyed, all AlphabeTIES products, monogram/initials sublimation dye products, any tie with a message sublimated onto the tail. 

  • Group orders: 3 or more of the same ink or product color, for example 6 Sucker ties with black ink on sage, or 4 differently colored Cherry Blossom pashminas all with orchid ink.

  • Custom jewelry:  Anything not able to be ordered in the drop-down menu, I.e  "Do you have a stone that's more round than square with roughly these measurements?"  Custom. "Can I have the bolo tie cut longer/shorter?" Custom. 

I've changed my mind or don't like it. How do I return an item?

To return an item, please email us. If your order is eligible for return, we'll give you our return address and a RMA number.  Send the item back to us via any shipping method you prefer and upon receipt of your order, we'll refund you minus the 25% restocking fee and shipping, if applicable. You can also return the tie to our retail storefront if you've been issued an RMA, just let us know you'll be dropping it off so store staff knows to expect you.

Can I exchange this for something else?

If your order is eligible for return, send us an email detailing what you want to return and what you'd like instead. We'll provide you with our mailing address to send the unwanted item back. When your item is received, if it's in new unused condition, we'll send you a money request via PayPal for a 25% restocking fee in addition to the cost of shipping the replacement and any increase in cost (if applicable). You may also come into the retail shop for the exchange in which case you'd be invoiced for the restocking fee but not the shipping. We regret that we can't send the replacement until the original product is back in our hands but if your order is time sensitive, we recommend placing a second order for the thing you want and we can process your exchange as a refund.

 

I didn't order this! You sent me the wrong thing!

If your order doesn't seem correct, send us a message with a clear photo of what you received. Any damaged items or color errors on our part will of course be replaced or refunded at no cost to you.

 

The thing I ordered arrived late and now I don't need it and I want a refund!

We've got a whole page devoted to shipping snafus! Check it out here.

 

What about customs? Will I have to pay duty and import tax?

For our international customers, please keep in mind that any tariffs, taxes, or customs fees will be the responsibility of the buyer. The amount (if any) due is at the sole discretion of the customs agent that periodically inspects inbound parcels, we can not provide estimates.