HALP! We're here for you.
☏ 1-855-LAB-TIES: (1-855-522-8437) Hear StudioCat meow for food.
Email is the best way to find us - we all check it, all the time! If we don't reply within 24 hours, please try again as sometimes spam filters can catch the good stuff. We do not have a call center overseas, phones are answered 9am-5pm EST in studio by the actual people who hand-make your ties.
✂ Color questions seem to be our most frequent queries - see our list of tie, scarf and ink colors right here.
✈ Shipping questions? (because ship happens...)
If you added Route Package Protection at checkout, please click here for quick assistance with “in-transit” related issues.
If you declined coverage but still have questions, send us an email!
Where are we?
The Cyberoptix Tie Lab is located among the legendary Historic Eastern Market sheds. We print and ship everything right here in studio, Monday through Friday, and occasionally long into the weekends.
Local to Detroit (or just visiting)? You can opt to collect your order from our retail store - and browse all our new goodies too! Select "In-Store Pickup" as your shipping method when your order is placed and we'll email you when it's ready to go. Currently this option is only visible for shipping addresses in Michigan. If you live out of state and are visiting but want to grab your order while you're in town, you can shoot us an email and we'll make all the arrangements.
Please allow 24-48 hours for processing! We don't print on the weekends (except sometimes in late Nov-Dec) so orders placed Friday afternoon may not be ready until early to mid-week. If you absolutely need it sooner, email first and we may be able to accommodate you.
PICKUP HOURS + LOCATION (We moved!)
COVID-19 Update: Need ties or masks and local to Detroit? Order on up what you'd like online, and we'll reply with detailed pickup instructions. We have a new outdoor locker system where you can pick up, contact free, at your convenience. Just let us know what time is best for you when you check out (there will be a notes section) and we'll do all we can to accommodate your schedule.
STOREFRONT: Tues-Fri: 12pm-6pm; Sat: 9am-6pm; Sun: 11am-5pm
Well Done Goods
1515 Division St Suite A
Detroit MI 48207