HALP! We're here for you.
☏ 1-855-LAB-TIES: (1-855-522-8437) Hear StudioCat meow for food.
Email is the best way to find us - we all check it, all the time! If we don't reply within 24 hours, please try again as sometimes spam filters can catch the good stuff. We do not have a call center overseas, phones are answered 9am-5pm EST in studio by the actual people who hand-make your ties.
✂ Color questions seem to be our most frequent queries - see our list of tie, scarf and ink colors right here.
✈ Shipping questions? Check out our shipping info.
Where are we?
The Cyberoptix Tie Lab is located on the second floor of a historic former furniture warehouse in downtown Detroit, Michigan. We're just a couple of minutes south of the legendary Historic Eastern Market sheds. We print and ship everything right here in studio, Monday through Friday, and often long into the weekends.
Local to Detroit (or just visiting)? You can opt to collect your order from our retail store - and browse all our new goodies too! Select "In-Store Pickup" as your shipping method when your order is placed and we'll email you when it's ready to go. Currently this option is only visible for shipping addresses in Michigan. If you live out of state and are visiting but want to grab your order while you're in town, you can shoot us an email and we'll make all the arrangements.
Please allow 24-48 hours for processing! We don't print on the weekends (except sometimes in late Nov-Dec) so orders placed Friday afternoon may not be ready until Monday. If you absolutely need it sooner, email first and we may be able to accommodate you.
PICKUP HOURS + LOCATION
COVID-19 Update: Need ties or masks and local to Detroit? Order on up what you'd like online, and we'll reply with detailed pickup instructions. We have a new outdoor locker system where you can pick up, contact free, at your convenience. Just let us know what time is best for you when you check out (there will be a notes section) and we'll do all we can to accommodate your schedule.
Storefront (closed to foot traffic for now):
Well Done Goods by Cyberoptix
1440 Gratiot Ave, 1D
Detroit MI 48207
Pick-up area is right in back:
1440 Service Street
Detroit MI 48207