We're an independent, Detroit-based internet boutique store with a team of tie-obsessed printing, customer service and shipping helpers. We enjoy doting over you, just like you just walked in to your favorite local fancy main street shop. Through magic tubes and kittens, we deliver ties from your computer right to your doorstep. We keep you looking fresh and fashion forward: our goal is to rid the world of ugly, boring ties! We've been doing this for ten years now, so don't fret, we're here to get you sorted!
When will you ship it?
We're speedy! Orders placed M-F usually ship in the next day or two. We make everything in house. Orders placed on Saturday or Sunday will typically ship on Tuesday morning, excluding holidays.
Where is your package coming from?
The Cyberoptix TieLab is located on the second floor of a historic former furniture warehouse in downtown Detroit, just a couple of minutes walk from the legendary Historic Eastern Market.
When will I get it?
Calculating your arrival time is a bit of a black art, but we promise, we're the fastest in the industry for what we do. All ties and scarves are printed to order! For shipping calculation, the first business day is always the business day AFTER something ships. For example, if you order on Saturday, while the order is usually processed on Saturday, it is made on Monday and ships on Monday or Tuesday, so you'd have to start counting your first business day on Tuesday or Wednesday which is the day after it ships. If you order on Monday before 12pm EST, your order usually ships on Tuesday and your first business day starts on Tuesday. Please allow a little extra time for leather and felt.
What carrier do we use? How long does it take?
We ship Priority Mail via USPS within the United States, which takes from 2-3 business days to arrive once shipped. Outside of the US, we normally ship First Class International, which can take anywhere from 7-21 business days to arrive once we ship. We gladly upgrade to Priority Mail International or Express International and Express Domestic on request, for an additional fee. (It's really expensive though, and prices are not set by us, so please don't get mad!) Just let us know when you order if that's what you'd prefer. Note that none of those time estimates includes any extra time if the package is held in customs in your country. Unfortunately, they give us no way to enquire if this is the case. Please check with your local post office - they can help you find any slow packages!
If I order with Express on Friday will I get it on Saturday?
We can’t bend time, as much as we'd like to. Overnight/Express orders do not have Saturday delivery in most cases. If you choose Express on Friday before 10am EST, it should arrive on Monday. If you're in a time crunch, please email us with the zip code you'd like it to go to, and we can provide a better estimate on Express times. In major markets, sometimes Saturday delivery is possible, but we must have your order in by Friday morning.
What if I am in Alaska or Hawaii or APO/FPO?
We still love you a lot and we wish we could visit you to see your awesome landscape! Please allow 6-10 business days for USPS Priority Mail (our standard shipping) and 2 to 3 business days for Express shipping. For APO/FPO orders, please allow a bit longer -- times vary on those, but we're proud to deliver to our service men and women.
Can we mark your package as a gift so you don't have to pay customs/duty?
Sorry, we never mark merchandise as a gift, that is not legal. The fines after getting busted purposely marking things wrong are pretty terrible and we (or you!) can't afford it! Any tariffs, taxes, or customs fees will not be the responsibility of the TieLab, they are the sole responsibility of the buyer. When you import items from outside your home country, from time to time customs offices decide there is money due, especially on larger orders. We do mark at replacement value rather than full retail, to help ease the pain a little. The amount (if any) due is at the sole discretion of the customs agent that periodically inspects inbound parcels, we here at the 'Lab have no way of providing estimates of taxes/duty due.
Once we package up your order, we email your confirmation with your tracking number. Please check your spam if you don't see it! Please don't fret - you won't see any tracking updates until the package is picked up, and sometimes postal scans don't happen as they should. Please be assured that once you get an email from us, your order is in the system and on it's way to your door. For our customers outside the United States especially: tracking is not the most reliable and often causes worry when there is none, sadly not everyone in the mailing system is as type-A as we are in house about posting updates. Once you see that email from us, your order is en route, no matter if it says it is sitting at a sort facility in Chicago (that happens a lot.)
How do we wrap packages?
For regular packages, we wrap them up in recycled brown kraft tissue paper and butcher's string and then they go into the outer packaging. For gift boxes, we ship in a box lined with thicker recycled kraft paper and some bubble wrap to make sure the corners don't get dinged. If we can ship in a padded envelope, we do!
One of our dear customers did a video of himself unwrapping one of our packages to him. Here it is!
Further ordering info:
- Every tie is made to order, printed by hand. Custom orders may take up to 10 business days to ship upon receiving payment, but they're usually out much faster. If you'd like your order rushed, get in touch! There's a $10 rush fee per order.
- We always confirm each order via email, from a real person, not an email respondo'bot. If for some reason you haven't heard from us for a few days after placing the order, give us a poke. Chances are, something may have gone wrong. We like communication.
- Please make sure your shipping address in PayPal is current! Lost ties are very, very sad.
- We are not responsible for lost, delayed, stolen or damaged items after they are shipped, though we will make every effort to try and resolve the situation. We like happy customers!
Local pick-up in store in Detroit?
We do have a location close to Detroit where you can pick up your order. Orders placed online can be fetched from our shop inside The Rust Belt weekend market in Ferndale. Orders can be picked up through May 01, 2016, which is our last day at The Rust Belt Market. We had an amazing over two years there, thanks so much to everyone who came to visit!
Starting May 02, 2016, we're excited to announce our NEW local pick-up location in Detroit - a spot much closer to our workshop. We're newly partnering with our BFF's at The Peacock Room Detroit for Peacock Pickups! Even more exciting? The Peacock Room is open 7 days a week, and we can't even begin to imagine the other goodies you'll find in Rachel's store. It's amazing!
PEACOCK PICKUP HOURS + LOCATION!
The Peacock Room
(Inside the Park Shelton, right next to the DIA)
15 East Kirby Street
Detroit, MI 48202
M-F: 11am-7pm | Sat: 10am-7pm | Sun: 12pm-6pm
If you're interested in local pickup at The Peacock Room, we do still have to process, make and deliver your order up to the store, so please order a few days prior to pickup date so we can have it ready and transported there for you. We recommend ordering by Thursday afternoon at the latest for a weekend pickup, Sunday evening for a Tuesday pickup, etc.
If you'd like to pick up your order at The Peacock Room, please just let us know when you order that you'd like to pick it up there, and when you need your order by. If you're picking up, we'll refund your shipping cost.