HALP! We're here for you.
☏ 1-855-LAB-TIES: (1-855-522-8437) Hear StudioCat meow for food.
Email is the best way to find us - we all check it, all the time! If we don't reply within 24 hours, please try again as sometimes spam filters can catch the good stuff. We do not have a call center overseas, phones are answered 9am-5pm EST in studio by the actual people who hand-make your ties.
✂ Color questions seem to be our most frequent queries - see our list of tie, scarf and ink colors right here.
✈ Shipping questions? Check out our shipping info.
Where are we?
The Cyberoptix Tie Lab is located on the second floor of a historic former furniture warehouse in downtown Detroit, Michigan. We're just a couple of minutes south of the legendary Historic Eastern Market sheds. We print and ship everything right here in studio, Monday through Friday, and often long into the weekends. This location is our workshop only, and not a public storefront.
Local to Detroit?
We do have a location close to Detroit where you can pick up your order. Orders placed online can be fetched from our shop inside The Rust Belt weekend market in Ferndale. Orders can be picked up through May 01, 2016, which is our last day at The Rust Belt Market. We had an amazing over two years there, thanks so much to everyone who came to visit!
Starting May 02, 2016, we're excited to announce our NEW local pick-up location in Detroit - a spot much closer to our workshop. We're newly partnering with our BFF's at The Peacock Room Detroit for Peacock Pickups! Even more exciting? The Peacock Room is open 7 days a week, and we can't even begin to imagine the other goodies you'll find in Rachel's store. It's amazing!
PEACOCK PICKUP HOURS + LOCATION!
The Peacock Room
(Inside the Park Shelton, right next to the DIA)
15 East Kirby Street
Detroit, MI 48202
M-F: 11am-7pm | Sat: 10am-7pm | Sun: 12pm-6pm
If you're interested in local pickup at The Peacock Room, we do still have to process, make and deliver your order up to the store, so please order a few days prior to pickup date so we can have it ready and transported there for you. We recommend ordering by Thursday afternoon at the latest for a weekend pickup, Sunday evening for a Tuesday pickup, etc. If you're picking up, we'll gladly refund your shipping cost.